Refund Policy
A legal disclaimer
The information provided on this page is for general purposes only and does not constitute legal advice. Refund policies may vary depending on local laws and the nature of the services provided. We recommend consulting with a legal advisor to ensure your refund policy is fully compliant with applicable regulations.
Refund Policy - the basics
At Elegant Epoxy Floor, we aim to deliver high-quality results tailored to each client. Due to the customized nature of our services, refunds may be limited or subject to certain conditions. We are committed to addressing any service-related concerns and finding fair solutions whenever possible.
What to include in the Refund Policy
Our refund policy includes the following key points:
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Refunds are not guaranteed once materials have been ordered or service has started.
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If a customer is dissatisfied, we encourage direct communication within 7 days of service completion.
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Refunds may be considered on a case-by-case basis depending on the situation.
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Deposits may be non-refundable due to project preparation and labor allocation.
We believe in transparency and customer satisfaction, and we are always open to resolving issues with professionalism.